Navneet Gautam is Principal Advisor at www.GautamManthan.com, a Boutique Management Consultancy. Navneet helps entrepreneurial Enterprises and Leadership teams, especially in customer service domain, build, turnaround, scale-up and transform into sustainable profitable businesses. And all this with a C-Level perspective. Navneet has been a pioneering contributor in building a daunting Emergency Roadside Assistance business, and industry, in India. As its CEO for over 8.5 years, Navneet successfully built and nurtured South-Asian subsidiary of MAPFRE (a Fortune Global 500 MNC), a global leader in the domain of Emergency Assistance, Specialty Risk Insurance and On-Demand Services. This business was not so thinkable in the Indian market and thus posed a hostile and competitive arena. Navneet ensured that under his leadership this company thrived and grew successfully where other international and domestic competitors fumbled and fell in the uncharted path of setting up this business in India. In his earlier avatar Navneet has helped some big auto companies establish brands and market shares. Working with these big auto brands, he had quite a successful stint in Marketing, Sales and Service areas. He fought many a battle of minds and helped these brands penetrate deeper to successfully capture markets. Navneet is a post-graduate in Management from IMI, New Delhi and Mechanical Engineering graduate from NIT, Jamshedpur. https://www.linkedin.com/in/navneetgautam/